Last Friday (13.6.2014) the new 2013 Consumer Contract Regulations came into force. The new regulations have implications for all retailers selling on line or offering services on line across the EU. They put into the force Direective 2011/83/EU of the European Parliament and the Council of 25th October 2011.
The Directive is intended to harmonise practices across the EU and to promote cross-border sales:
(a) the consumer, or
(b) a person, other than the carrier, identified by the consumer to take possession of them.'
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £10 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on 0800 280 2440 or email firstname.lastname@example.org'
You undertake to inspect all goods when collecting or immediately on delivery and to notify ourselves or the carrier forthwith of any shortage or damage or other deficiency. You will be deemed to have accepted the goods as satisfying your order three days after collection/delivery, and thereafter will not be entitled to reject wines for any reason.'
Cancellation and Refund
You have the right to cancel your order up to 14 days following the receipt of an item by contacting our Customer Services department on 0800 323 4080.
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 7 below. Alternatively, if you have already taken delivery please follow the procedure for returns in section 8 below.
Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Wine Investment Association:
If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and The Society will reimburse the full price paid.'